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Hosted by Haroon Rashid, the Business Fixer podcast is for any business owner who wants to know how to get from A to B in the simplest possible way. This business podcast is full of business tips including leadership, sales, marketing, finance, culture and much more. Does something need fixing in your business? Don’t know where to begin with your startup, grow or turn around your business? Whether you’re a startup, established business or a multimillion-pound business, the Business Fixer podcast will help you understand where you are, clearly define where you want to be and guide you on the road to get there.
[TV SHOW] Ramsay’s Kitchen Nightmares
Hey, sports fans, and welcome to the Business Fixer podcast where we believe that clarity is king and simplicity is queen. I am your host Haroon Rashid. Today, episode three – Business turnaround lessons from Gordon Ramsay. Yes. The one, the only Gordon Ramsay, you know,
I’m a huge fan of Gordon Ramsay and in particular, his show Ramsay’s Kitchen Nightmares. And I don’t know if you’ve seen the show before, but basically he’ll go around the world, visit failing restaurants and he will figure out, “How am I going to turn this failing business around?” So quite, um, you know, quite appropriate for what I do. I mean, I’ve been going around, turning around various businesses in my career.
And so it’s just a show that I enjoy watching for that very reason. But what I noticed though is that once you get past all the, uh, you know, the, the TV sort of, um, acting, all the storylines and all that kind of stuff, once you cut through all that, there are some really good key business lessons. And in particular business turnaround lessons, which I think any business can pick up. And even if you’re not in a business turnaround situation, I think that the lessons, the business lessons are really, really good. Um, so without further ado, I’m going to just pick out the common themes that I found that Gordon Ramsay does in any kind of business turnaround setting.
So let’s dive in. Business turnaround tip number one from Gordon Ramsay is do the taste test. So what do I mean by that? So what’s the first thing that Gordon Ramsay does when he visits a failing restaurant. He tastes the food. He’s not bothered about looking at anything else. All he’s doing is he’s doing a sort of mystery shop. When was the last time you did the taste test on your product or your service? When was the last time you did a mystery shop and paid attention to the service your company provides your staff’s attitude and the quality. Of the product or the service. I bet that if you did that, if you did the taste test on your product or service, you’d quickly identify the things that need fixing quite often, a mystery shop is one of the best ways to figure out what needs fixing in a business.
Number two in the business turnaround lessons from Gordon Ramsay is raise your standards. One of my favourite parts of the show, uh, the Ramsay’s kitchen nightmares is when he does his audit of the kitchen and, uh, This is the part where Gordon Ramsay loses his shit and he starts swearing and shouting and throwing, you know, rotten meat and veg and all that kind of stuff at people. And, you know, you might have rat droppings on the floor and all that kind of lovely stuff. Uh, I know you’ve got a great mental picture now. Um, but you know, if you see the show or if you watch the show, you’ll notice that this is actually the time when Ramsay gets the angriest. He’ll hit the roof because he’s disgusted by the lack of standards. Or the lack of respect that they’re giving the customers. If a company standards are low, then yes, there’s going to be problems. So one of the things that I do when I go into a business is I look at what are the standards that we have, and quite, you know, quite often they are low. They’re not good enough. So we have to raise the standards. So once people know that they have to abide by extremely high standards and strive for those standards, you will be in a much better place.
Third business turnaround tip from Gordon Ramsay is be honest with yourself about the problem. You know, what makes this a great show is that some of the people are just in denial that completely delusional and Gordon Ramsay has to have some very, very tough conversations with these people. And it requires them to look inside themselves and be honest. And let’s be honest with each other. How hard is that? I know there’s been many times when I’ve had to look at myself and say, you know what, Haroon. This isn’t good enough or you’re in the wrong or whatever, but being honest with yourself about the problem is the start to fixing things. So I would say that that could be a real turning point, but if the leader is not honest about the attitude, uh, performance or current position, then it’s all going to be in vain. There’s no point. So I would really say that self being self-critical is tough, but it’s necessary.
And finally, Keep it simple. You know, the next thing that Ramsay does on his list is he sorts out the menu. And quite often the menus are just full of absolute, just rubbish and there’s pages and pages of stuff. And quite often you’ll see him just reduce that down to one or two pages. He says, we’re going to do a few things and we’re just going to do them well. Well, the same thing goes in business. You don’t have to try and do every single thing and trying to be the best I, all you need to do is figure out one, two, three, just a few things that you can really do well. If you get those right then that’s, that’s great. Now you’re on the, on the way to actually, you know, turning around your business. So I would say simplify things, there’s a great book and I’ll put the link in the show notes as well, called extreme ownership by Jocko Willink and Leif Babin. And what they talk about is the best plans. And the way to execute excellently is to keep it simple. So that is just the best thing I can give you. If there’s one thing you were going to take away from today’s session, it is this, keep it simple.
And there you have it, there’s four powerful principles you can learn from Gordon Ramsay. If you’re in business in general or a business turnaround situation. Thank you very much for listening to today’s Business Fixer podcast. I really appreciate your time. Drop me a note. Let me know if you’re enjoying the show and what kind of topics you’d like me to discuss. Until then. I’ll see you next time, sports fans.